New Approach Property Management Inc. dba Coast & Host Vacation Rentals ("Coast & Host Vacations", "we", "our", or "us") operates a vacation rental business located in Victoria, B.C. and respects your privacy.
This Privacy Policy outlines how we collect, use, store, and share your personal information through our website, software, and services (collectively, the “Services”).
1. Information We Collect
- Personal Data: Name, email address, phone number, business details, account credentials, payment information.
- Usage Data: IP address, browser type, operating system, pages visited, time spent on site.
- Device Information: Device type, operating system, screen resolution.
- Cookies & Tracking: We use cookies, pixels, and analytics tools to monitor user behaviour and improve website performance.
2. How We Collect Data
- Book a stay
- Inquire about a booking
- Fill out web forms or surveys
- Interact with our chatbot or AI agents
- Open marketing emails or interact with ads
3. Why We Collect Data
- Provide and improve your booking and reservation details.
- Automate lead engagement and campaign workflows.
- Manage guest bookings and communicate with guests.
- Analyze performance and usage for service optimization.
- Comply with legal obligations (e.g., CASL, GDPR, TCPA).
4. Sharing Your Data
We do not share personal information with third-party service providers or affiliates for marketing/promotional purposes. We may share your data with legal authorities if required by law, or partners in a business transfer or merger.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We never sell your personal information. Mobile phone data will never be shared with third parties for promotional use.
5. Data Retention and Security
Your data is stored securely in encrypted systems and retained only as long as necessary. We implement physical and administrative safeguards to prevent unauthorized access. While appropriate security measures are in place to protect personal data, no online service can be 100% secure, and we cannot guarantee absolute security.
6. Your Rights
- Request access to or correction of your personal data.
- Request deletion of your data (“right to be forgotten”).
- Opt out of marketing communications.
- File complaints with a data protection authority.
To exercise your rights, email us at contact@coastandhost.com.
7. International Users
If you are located outside of Canada, please be aware that your data may be transferred to servers in Canada and processed according to Canadian privacy laws.
8. Policy Updates
We may update this Privacy Policy occasionally. The latest version will always be posted on our website. Material changes will be communicated via email or notice on our platform.
© 2026 New Approach Property Inc. DBA Coast & Host Vacation Rentals.